SHIPPING & RETURNS

SHIPPING POLICY

Processing Times:
Orders are typically processed within 1–2 business days. During high-demand periods or promotional events, processing times may be slightly extended. You will receive an email confirmation once your order has been dispatched.

Shipping Methods & Times:
We offer standard and express shipping options. Estimated delivery times vary by location:

UK Standard Shipping: 2–5 business days
UK Express Shipping: 1–2 business days
International Shipping: 5–10 business days (varies by destination)

Please note that delivery times are estimates and not guaranteed. Delays caused by couriers or customs are beyond our control.

Shipping Fees:
Shipping costs are calculated at checkout and vary based on the delivery location and selected shipping method. Free UK shipping may be available on orders over a certain amount (see website promotions for current offers).

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your order. If you're not happy with your purchase, you may return it within 14 days of delivery, provided it meets the return conditions below.

Eligibility for Returns:

Items must be unworn, unwashed, and in original condition with tags and packaging intact.
Sale items, gift cards, and hygiene-sensitive products (e.g., underwear) are non-returnable, unless faulty.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To initiate a return, please contact our support team at [Insert Email Address] with your order number and reason for return.

Refunds Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to the original payment method.

Important Notes:

Original shipping costs are non-refundable.
If your refund is delayed, please check with your bank or card provider before contacting us.

Exchanges

We currently do not offer direct exchanges. If you'd like to order a different size, color, or style, please return your item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We'll work quickly to resolve the issue by offering a replacement, refund, or alternative solution.

For any questions regarding shipping, returns, or refunds, feel free to contact our customer service team at:

Email: [Insert Email Address]